Terms and Conditions
Acceptance of Terms
These Terms and Conditions (“Terms”, “T&Cs”) constitute a legal agreement between you (“Player”, “you”, “your”) and DAMA N.V. (“LevelUp Casino”, “we”, “us”, “our”), the operator of levelup-casinoaustralia.com.
By registering an account, accessing our website, or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, Bonus Terms, and all other rules and policies published on our website. If you do not agree with any part of these Terms, you must not use our services.
|
|
Eligibility Requirements
To use LevelUp Casino, you must meet ALL of the following requirements:
Age Verification
You must be at least 18 years old (or the legal gambling age in your jurisdiction, whichever is higher). We will verify your age using government-issued ID documents and may suspend your account pending verification.
Geographic Restrictions
You must be a resident of Australia and physically located in Australia when accessing our services. We use IP detection and may request proof of residency. VPN usage is strictly prohibited.
Legal Capacity
You have the legal capacity to enter into binding contracts and are not restricted from gambling under any applicable law. You are not subject to any self-exclusion or gambling ban in any jurisdiction.
Personal Use Only
Your account is for personal, non-commercial use only. You may not allow others to use your account, and you may not operate an account on behalf of someone else (except as legal guardian with proof).
LevelUp Casino does NOT accept players from: United States, United Kingdom, France, Netherlands, Netherlands Antilles, and other jurisdictions where online gambling is prohibited. A full list is available in our restricted countries policy. Using VPNs or proxies to bypass these restrictions will result in immediate account closure and forfeiture of funds.
Account Registration & Security
3.1 One Account Per Person
You may register only ONE account. Multiple accounts per person, household, IP address, device, or payment method are strictly prohibited. We reserve the right to close duplicate accounts and void all associated winnings and bonuses.
3.2 Accurate Information
You must provide complete, accurate, and up-to-date registration information, including your real name, date of birth, address, email, and phone number. Providing false information is grounds for immediate account closure. You must notify us immediately if any details change.
3.3 KYC Verification
We will verify your identity before processing withdrawals. You must provide government-issued photo ID, proof of address, and payment method verification. Failure to complete KYC within 72 hours may result in account suspension. Documents must be clear, valid, and match your account details exactly.
3.4 Account Security
You are solely responsible for maintaining the confidentiality of your username and password. Any activity on your account is your responsibility. If you suspect unauthorized access, contact us immediately. We recommend using a strong, unique password and enabling two-factor authentication.
3.5 Account Closure
We reserve the right to refuse service, close accounts, or restrict access at our discretion, including for breach of Terms, fraudulent activity, bonus abuse, or suspicious patterns. You may close your account at any time by contacting support. Outstanding balances will be refunded after KYC verification.
Deposits & Withdrawals
Deposits
Withdrawals
First 3 withdrawals per month are free. Additional withdrawals incur a $2.50 AUD processing fee. Unused bonuses must be canceled before withdrawal. Withdrawals may be canceled if bonus wagering is incomplete.
Bonuses & Promotions
All bonuses have wagering requirements (typically 35x-50x bonus amount). You must wager the bonus amount the specified number of times before withdrawal. Game contributions vary: slots 100%, table games 10%, live casino 10%.
While a bonus is active, maximum bet is $5 AUD per spin/hand. Exceeding this voids the bonus and any winnings derived from it. This applies to all games including live casino.
Only one bonus can be active per account at any time. New bonuses cannot be claimed until current wagering is complete or bonus is canceled. Multiple bonus abuse may result in account closure.
Certain games may be excluded from bonus play or contribute at reduced rates. Playing restricted games with bonus funds may void all winnings. Check specific bonus terms before playing.
Bonuses and associated wagering requirements expire 30 days after activation unless stated otherwise. Expired bonuses and winnings are automatically removed. Free spins must be used within 7 days.
We reserve the right to void bonuses, confiscate winnings, and close accounts for bonus abuse including: creating multiple accounts, irregular play patterns, strategic betting, or any attempt to gain unfair advantage.
Gameplay Rules
Games may be unavailable due to maintenance, provider issues, or jurisdictional restrictions. We are not liable for game downtime or technical issues beyond our control. In-progress bets will be refunded if game malfunctions.
All games use certified Random Number Generators (RNG) tested by independent labs. Game outcomes are provably fair and cannot be manipulated by us or players. RTP percentages are displayed in game info.
Bets are final once placed and cannot be canceled. Disconnections during gameplay do not void bets — games will complete using your last action. Contact support if you believe an error occurred within 24 hours.
All bets, payouts, and game results affected by malfunction are void. This includes incorrect odds display, software errors, or communication failures. We reserve the right to correct obvious errors within 30 days.
Responsible Gaming
LevelUp Casino is committed to promoting responsible gaming. We provide tools to help you stay in control:
Set daily, weekly, or monthly deposit limits. Decreases are immediate; increases take 24 hours to activate.
Cool-off periods from 24 hours to 6 weeks. During this time, your account is locked but not closed.
Permanently close your account for a minimum of 6 months. Cannot be reversed until the exclusion period expires.
GambleAware.org.au, Gambling Help Online (1800 858 858), Lifeline (13 11 14), available 24/7.
Chasing losses • Gambling beyond your means • Lying about gambling • Neglecting responsibilities • Borrowing to gamble
Prohibited Activities
Using stolen cards, chargebacks, creating multiple accounts, coordinating with other players, insider trading on games.
Exploiting bonus systems, bet hedging, irregular play patterns, systematic bonus hunting across multiple accounts.
Using VPNs, proxies, or other tools to hide location, bypass restrictions, or mask IP address.
Depositing and withdrawing without playing, minimal wagering, structured transactions designed to obscure fund origins.
Bots, scripts, automated betting tools, scrapers, or any software that interferes with normal gameplay or gives unfair advantage.
Engaging in prohibited activities will result in: Immediate account closure • Forfeiture of all funds • Bonus confiscation • Permanent ban • Potential legal action
Disputes & Complaints
If you have a complaint or dispute, please follow this escalation process:
Email [email protected] or use 24/7 live chat. Provide your account details and clear description of the issue. We aim to resolve complaints within 48 hours.
If not resolved, request escalation to [email protected]. Include reference number from Step 1. Management reviews within 7 business days.
If still unresolved, contact our licensing authority: Curaçao eGaming, [email protected]. Independent dispute resolution available through approved ADR services.
Questions About Our Terms?
Contact our support team for clarification on any section of these Terms & Conditions
Live Chat Available 24/7 Click chat icon bottom-right |
