Privacy Policy
Introduction
Welcome to LevelUp Casino Australia. We operate levelup-casinoaustralia.com and are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (including the Australian Privacy Principles) and international data protection standards including GDPR where applicable.
This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we share it with, how we protect it, and what rights you have regarding your information. By using our services, you acknowledge that you’ve read and understood this policy.
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What Data We Collect
Device Information Device type, model, OS, browser type & version, screen resolution | Network Data IP address, ISP, approximate location (city/state), connection timestamps | Usage Analytics Pages visited, clicks, time on site, referral source, navigation patterns |
How We Use Your Data
Every piece of data has a purpose. Here’s exactly how we use your information:
Account Management & Authentication
Creating and managing your player account, processing secure logins, storing game preferences and favourites, maintaining play history, and providing personalized customer support.
Legal Compliance & KYC
Verifying you’re 18+, confirming identity (required by Australian law), preventing fraud and money laundering, detecting duplicate accounts, complying with Curaçao licensing requirements.
Payment Processing & Security
Processing deposits and withdrawals securely, verifying payment method ownership, preventing chargebacks and stolen cards, maintaining financial audit trails for compliance.
Responsible Gaming Protection
Monitoring for problem gambling indicators, enforcing deposit limits, enabling self-exclusion tools, providing reality checks, connecting players with support resources when needed.
Bonuses, Promotions & VIP
Crediting welcome bonuses and free spins, tracking wagering requirements, managing loyalty program progression, awarding VIP perks, sending promotional offers (with your consent).
Platform Optimization
Analyzing player behaviour patterns (anonymized), improving game selection, optimizing website performance, fixing technical bugs, developing new features based on feedback.
How We Protect Your Data
Your data is stored on secure servers located in the European Union and protected by multiple layers of security:
Bank-grade encryption for all data transmission. Same technology used by financial institutions worldwide.
Multi-layer firewalls block unauthorized access attempts and prevent DDoS attacks 24/7.
Security team monitors systems around the clock for suspicious activity and potential breaches.
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Your Privacy Rights
Under Australian Privacy Act 1988 and GDPR, you have the following rights. Contact [email protected] to exercise them:
Access Your Data
Download all personal information we hold about you in portable format (CSV or PDF).
Correct Inaccuracies
Request immediate correction of any incorrect or outdated information we hold.
Delete Your Data
Request complete account deletion (except data we’re legally required to retain for 7 years).
Object to Processing
Stop marketing communications or object to specific data uses at any time.
Data Portability
Receive your data in machine-readable format to transfer to another platform.
Lodge Complaints
File a complaint with Australian Information Commissioner (OAIC) if you believe we’ve violated privacy law.
All data requests handled within one month as required by law. Complex requests may take up to 90 days—we’ll notify you if needed.
Data Storage & Retention
Your data is stored securely on servers located in the European Union, protected by industry-leading security infrastructure and subject to strict data retention policies.
Where Your Data Lives
All personal data is stored on secure servers located in the European Union (primarily in Germany and the Netherlands), operated by tier-3 certified data centers. This ensures compliance with GDPR standards and provides multiple layers of physical and digital security.
- → 24/7 physical security with biometric access control
- → Real-time backup and disaster recovery systems
- → Redundant power supplies and network connectivity
- → Fire suppression and climate control systems
- → ISO 27001 and SOC 2 Type II certified facilities
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Here are the specific retention periods:
Active Player Accounts Data retained for the duration of account activity plus 90 days after last login. You can request deletion at any time, subject to legal retention requirements. | Closed/Inactive Accounts Personal information anonymized 30 days after account closure. Transaction records retained for 7 years as required by Australian financial regulations. |
Financial Records Minimum 7 years retention required under Australian Taxation Office (ATO) regulations and anti-money laundering laws. Includes deposits, withdrawals, and gaming transactions. | KYC Documents Identity verification documents retained for 7 years after account closure to comply with anti-money laundering regulations and Curaçao licensing requirements. |
Self-Excluded Players Minimum 5 years retention to prevent re-registration during exclusion period. This is a legal requirement to protect vulnerable players. | Marketing Consent Deleted immediately upon opt-out request. Marketing contact history retained for audit purposes but cannot be used for future campaigns. |
When retention periods expire or when you request deletion, your data is permanently removed from our active systems using secure deletion methods that prevent recovery. Backups are purged within 90 days. Note that some data may need to be retained to comply with legal obligations, even if you request deletion.
Children’s Privacy Protection
18+ ONLY — STRICTLY ENFORCED
LevelUp Casino is an adult-only service. We do not knowingly collect, process, or retain personal information from anyone under the age of 18 years.
Notice to Parents & Guardians
If you are a parent or guardian and believe your child has provided personal information to LevelUp Casino, please contact us immediately at [email protected] or via 24/7 live chat.
- ✓ Verify the claim and investigate immediately (within 24 hours)
- ✓ Permanently close the account and prevent re-registration
- ✓ Delete all personal information from our systems
- ✓ Refund any deposited funds to the payment source
- ✓ Report the incident to our licensing authority
- ✓ Provide written confirmation of all actions taken
Questions? We’re Here to Help
Contact our Data Protection team for any privacy-related questions or requests
Live Chat Available 24/7 Click chat icon bottom-right |
www.oaic.gov.au | [email protected] | 1300 363 992
